3/17/2023 0 Comments Cardinal chains lvl 100In 2017, an amendment to the Pharmaceutical Law Act (“Pharmacy for the Pharmacist”) was passed. Under the implemented regulations, any natural or legal person or company is allowed to operate a pharmacy, even up to 10% of the pharmacies in Poland, which has resulted in a rapid growth in these entities and a dynamic development of pharmacy chains, leading to the collapse of many independent pharmacies. Since 2002, the number of pharmacies in Poland has increased rapidly due to deregulation of the pharmaceutical market. Patient access to pharmaceutical care ensures medication safety, maximized treatment effect, and increased quality of life, 13, 14 which is why pharmacists and pharmaceutical services are an integral element impacting patient health. 12 In addition, pharmacies provide pharmaceutical care within which pharmacists cooperate with patients and representatives of medical professionals to prevent, identify, and solve medication-related problems. Not only do pharmaceutical services include trading in medications and medicinal products and preparing compounded medications but also in providing information on medications and medicinal products. 4–7 For this reason, getting to know patient needs and expectations, such as their satisfaction with the services provided, seems essential for the development of patient-centered care.ĭespite numerous studies on patient satisfaction with medical services provided in both basic and specialist healthcare as well as in hospitals, 8–11 there are relatively few results in literature regarding patient satisfaction with pharmaceutical services provided in community pharmacies. In the services sector, special attention is paid to the fact that patient satisfaction is connected not only with what the patient receives but also largely with how the entire process proceeds. 1–3 Patient satisfaction is defined as a subjective emotional opinion based mainly on patient expectation and their previous experiences compared to the currently received service. Patient satisfaction is currently considered one of the main indicators of the quality of medical services, which is of particular importance in patient-centered care.
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